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Frequently asked questions

I paid but did not receive the product

Check the status on the order page and the stated delivery method. Message us with the order number and the payment confirmation. Do not pay again until the first payment is checked.

Not sure the product will fit

Check the platform and system requirements on the product card. If you still have a question, confirm compatibility with support before paying.

The program stopped launching

Check the current product status. When contacting us, include your system version, the product name and the error text.

Where are the purchase terms and the policy

Open the terms of use or the privacy policy (in Russian). These pages are always available without registration.